Frequently Asked Questions
Need help?
Have specific questions on your order or potential customization options? Visit our support page at luxuryjewelry-us.com for a prompt response from one of our team members who will be happy to help.
Collection
I would like to customize a piece or don’t see my size.
We are happy to help create the perfect piece for you. Please connect with our team via luxuryjewelry-us.com with the style you are interested in and what size / customization you want, and a member of our team will get back to you as soon as possible.
Can I see these pieces in person?
Yes! Our brand has a charming storefront where you can view and try on a selection of pieces. Please note that not all pieces are available in store, if there is a specific piece that you would like to see please contact us ahead of your visit through our website luxuryjewelry-us.com.
Shipping
When will I receive my order?
Immediate availability and lead times are listed on each product page. Items that are in stock will be shipped quickly. If your order needs to be produced for you, the item will ship as soon as it is ready within the specified lead time.
All domestic shipments are made using a premium insured delivery service. The shipment will be fully insured meaning someone will need to be available to sign for the package. Reach out via luxuryjewelry-us.com if you need additional delivery coordination.
How much does shipping cost?
Shipping is free on all orders within the United States and Canada with our fully insured premium delivery service. Shipping charges for international orders will be calculated at checkout and based on the destination.
Do you ship outside of the US?
Yes, we ship all over the world. Shipping charges for international orders will be calculated at checkout and depending on the destination.
Order Details
Can I change my order after purchase?
Please contact us via luxuryjewelry-us.com about any changes to your order shortly after purchase or as soon as possible. Once your order has shipped, we are no longer able to change it.
Do you offer repair / resize services?
Repair and resize services are available on a case by case basis. Please reach out through luxuryjewelry-us.com with your order details, a picture of your piece, and the details of your desired repair / resize.
Can I return or exchange my purchase?
Online Returns:
To begin the online return process, contact us via luxuryjewelry-us.com to request a return label. Please note that related costs will be deducted from your refund once the return is processed.
Refunds:
Items can be refunded within a reasonable period of delivery, provided they are in perfect condition.
Exchanges and Store Credit:
After the initial refund period, items can be returned for an exchange or store credit. Returns for exchange or credit must be made within a set period of delivery.